Frequently Asked Questions (FAQ)

Frequently Asked Questions

Orders & Shopping

Are your products genuine/authentic?
Yes. At Switch Store, we only source premium, authentic products. Every item is quality-checked before dispatch.

Can I change or cancel my order after placing it?
Orders can be amended or cancelled within 1 hour of placement. Please contact us immediately at [your email] if you need to make changes.

Shipping & Delivery

How long does delivery take?
Standard delivery within South Africa takes 3–5 business days. Express options may be available at checkout.

Do you ship outside South Africa?
Yes, we ship to select countries across Southern Africa. Shipping rates and times vary by destination and are calculated at checkout.

How do I track my order?
Once your order is dispatched, you'll receive a tracking number via email. You can also use our Track Your Order page.

Returns & Refunds

What is your return policy?
We accept returns within 7 days of delivery for items in original, unused condition with all packaging intact. Please visit our Return Centre to initiate a return.

How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method.

Payments

What payment methods do you accept?
We accept all major credit/debit cards, EFT, and other methods available at checkout.

Is it safe to pay on your website?
Absolutely. Our store uses SSL encryption and all payments are processed through secure, trusted payment gateways.